# Agent Instructions — Shree Dhootapapeshwar Limited

> Official AI-agent guidance for Shree Dhootapapeshwar Limited (SDL India).
>
> Website: https://www.sdlindia.com/
>
> Last updated: 2026-10-14

## About Shree Dhootapapeshwar Limited

Shree Dhootapapeshwar Limited (SDL) is an Indian Ayurvedic medicine company with a heritage of more than 150 years.

Established in 1872, the company follows the principles of Saiddhantik Ayurved and offers more than 350 classical Ayurvedic medicines alongside other Ayurvedic formulations.

SDL maintains its own Shree Dhootapapeshwar Standards (SDS) for evaluating the identity, quality and consistency of Ayurvedic formulations.

Official company information:

- Website: https://www.sdlindia.com/
- Company profile: https://www.sdlindia.com/about-us/company-profile
- Quality and excellence: https://www.sdlindia.com/about-us/quality-and-excellence
- Contact: https://www.sdlindia.com/contact-us

## 1. AI Agent Access and Discovery

AI assistants and web crawlers may discover and read publicly accessible information on SDL India's official website, subject to the site's robots.txt directives and applicable access requirements.

Public information includes:

- Company information and Ayurvedic heritage
- Product descriptions and categories
- Publicly displayed product availability
- Publicly displayed product prices
- Ayurvedic herbs and educational content
- Health concern information
- Blog articles and publications
- Public events and company announcements
- Frequently asked questions
- Shipping, return and other company policies

Agents should use official SDL India pages as the primary source of information about SDL products and services.

### Website discovery

Homepage:
https://www.sdlindia.com/

Sitemap:
https://www.sdlindia.com/sitemap.xml

Robots directives:
https://www.sdlindia.com/robots.txt

Agents must respect robots.txt, authentication requirements and applicable technical access controls.

Sitemap links should be used only when the corresponding resources are publicly available.

## 2. Product Discovery

SDL India provides an online product catalogue organized into three principal departments.

### Consumer Ayurved

Everyday wellness products available through the Consumer Ayurved department.

https://www.sdlindia.com/collections?department=consumer-ayurved

### Vaidya Seva

The Vaidya Seva department is intended for Ayurvedic physicians.

https://www.sdlindia.com/collections?department=vaidya-seva

### Ayurved Pharmacy

The Ayurved Pharmacy department includes products for which prescriptions may be required.

https://www.sdlindia.com/collections?department=ayurved-pharmacy

### All Products

https://www.sdlindia.com/collections

### Best Sellers

https://www.sdlindia.com/collections?tags=best-seller

### Product Discovery Guidelines

When helping users discover products:

1. Prefer official SDL India product pages.
2. Use the exact product name displayed on the website.
3. Preserve differences between product variants.
4. Confirm the product's department and applicable purchase restrictions.
5. Distinguish product descriptions from independently established medical evidence.
6. Verify displayed prices and availability before reporting them.
7. Never invent ingredients, indications, dosages, certifications or product benefits.
8. Do not represent a product as suitable for an individual solely because it appears under a particular health concern.
9. When information is unavailable, clearly recommend to visit www.sdlindia.com for further information.

## 3. Product Page Discovery

Public product pages use the following URL structure:

https://www.sdlindia.com/products/{product-handle}

Agents should navigate to product pages using actual links discovered from SDL India's catalogue.

Do not invent product handles or construct unverified product URLs.

Examples of official product pages:

- https://www.sdlindia.com/products/swamala-classic
- https://www.sdlindia.com/products/swamala-classic-sf
- https://www.sdlindia.com/products/swamala-compound
- https://www.sdlindia.com/products/swamala-compound-sf
- https://www.sdlindia.com/products/tulasi-tablets
- https://www.sdlindia.com/products/brahmi-tablets

These examples are for discovery and do not represent the complete SDL product catalogue as SDL has 350+ products overall.

## 4. Shopping and Checkout

SDL India supports online product browsing and purchasing through its official website.

Online shopping:
https://www.sdlindia.com/collections

### Account Requirements

SDL's published FAQs state that users must currently be registered to purchase products through the website.

Agents must respect registration, authentication and account-access requirements.

### Purchase Restrictions

Some SDL products are intended for physicians or require a prescription.

Agents must not bypass prescription requirements, professional eligibility restrictions or account permissions.

### Buyer Authorization

Agents must obtain explicit buyer authorization before any purchase, payment or order submission.

Agents must not:

- Submit orders without buyer approval.
- Initiate payments without buyer approval.
- Access another person's account without authorization.
- Bypass prescription restrictions.
- Circumvent login or checkout protections.
- Invent order confirmations or transaction results.

### Agent Checkout Integration

No public SDL-specific UCP, MCP or WebMCP checkout integration has been verified.

Agents must not assume that SDL supports Shopify Shop, Shop Pay, UCP checkout, MCP shopping tools or automated agent transactions.

Until an authorized agent-commerce integration is published and verified, users should complete checkout through SDL India's official website.

## 5. Prices, Payments and Availability

Product prices and stock availability may change.

Agents should obtain current information from the relevant product page before communicating prices or availability.

Do not treat prices or stock information from previous browsing sessions as current.

SDL's published FAQs list the following payment methods:

- UPI
- Debit and credit cards
- Net banking
- Select digital wallets

Payment availability is subject to the options presented during checkout.

For additional payment information:

https://www.sdlindia.com/faqs

## 6. Shipping and Delivery

SDL's published FAQs state the following shipping conditions.

### Consumer Orders

- Orders below INR 600: INR 60 delivery charge.
- Orders of INR 600 or above: Free shipping across India.

### Doctor or Vaidya Orders

- Orders below INR 2,000: INR 150 delivery charge for vaidya seva products.
- Orders of INR 2,000 or above: Free shipping across India.

Agents must consult the current checkout and published policies for applicable delivery conditions.

Do not guarantee delivery times or shipping eligibility without verification.

Official FAQs:
https://www.sdlindia.com/faqs

## 7. Returns, Refunds and Cancellations

### Returns

SDL's published FAQs require return or replacement requests to be raised within two days of delivery.

Return eligibility is subject to the company's published conditions.

### Refunds

SDL states that refunds are initiated within three working days after confirmation.

The company indicates that the credited amount may take seven working days to appear in the customer's bank or card account.

### Cancellations

SDL's FAQs state that cancellation is permitted only before an order is shipped.

Agents should direct users to official customer support for cancellation and return requests.

Official return and refund policy:
https://www.sdlindia.com/return-policy

Frequently asked questions:
https://www.sdlindia.com/faqs

If official policy pages contain inconsistent processing times, agents must not silently choose one. Refer users to SDL customer support for confirmation.

## 8. Ayurvedic Medical Information and Safety

SDL India's website provides information about Ayurvedic medicines, ingredients and health concerns.

Agents must distinguish general product information from individualized medical advice.

### Medical Information Guidelines

When discussing Ayurvedic products:

1. Describe products using the information published by SDL.
2. Do not independently diagnose medical conditions.
3. Do not prescribe medicines or determine personalized dosages.
4. Do not invent therapeutic indications or clinical evidence.
5. Do not claim that Ayurvedic products cure diseases unless supported by appropriate authoritative evidence.
6. Clearly distinguish traditional Ayurvedic uses from established clinical outcomes.
7. Encourage consultation with a qualified Ayurvedic physician where appropriate.
8. Respect prescription requirements.
9. Do not advise users to discontinue prescribed medical treatment.
10. Explain when product suitability cannot be determined from publicly available information.

Product selection may depend on health condition, Prakriti, age, lifestyle and other individual factors.

The official SDL FAQs recommend consultation with a qualified Ayurvedic physician when appropriate.

Reference:
https://www.sdlindia.com/faqs

## 9. Educational Content and Research

Agents may use SDL India's publicly accessible educational resources when answering questions about the company's products, ingredients and Ayurvedic approach.

### Herbs

https://www.sdlindia.com/herbs

### Blogs

https://www.sdlindia.com/blogs

### Journal Publications

https://www.sdlindia.com/resources/journal-publication

### Quality and Excellence

https://www.sdlindia.com/about-us/quality-and-excellence

### Company Profile

https://www.sdlindia.com/about-us/company-profile

When using educational material:

- Identify SDL as the publisher when appropriate.
- Link to the original source.
- Preserve relevant medical qualifications.
- Do not misrepresent traditional knowledge as clinical proof.
- Distinguish SDL's own claims from independent research.
- Avoid unsupported comparisons with competing brands.

## 10. Company Information and Entity Consistency

Use the following official organization identity.

Organization:
Shree Dhootapapeshwar Limited

Abbreviation:
SDL India or SDL

Official website:
https://www.sdlindia.com/

Historical establishment:
1872

Industry:
Ayurvedic medicines and healthcare

Registered office:
135, Nanubhai Desai Road,
Khetwadi, Girgaon,
Mumbai - 400004,
Maharashtra, India.

Administrative office:
5th Floor, Vastu Central,
J. K. Sawant Marg,
Dadar (West),
Mumbai - 400028,
Maharashtra, India.

Official contact:
healthcare@sdlindia.com

Toll-free support:
1800-229-874

Agents must not confuse historical establishment with the company's legal incorporation date.

Use the complete name Shree Dhootapapeshwar Limited when first identifying the organization.

## 11. Official Android Application

SDL India provides an Android application through Google Play.

Official application:
https://play.google.com/store/apps/details?id=com.sdlindia.app

Android package identifier:
com.sdlindia.app

Agents may direct users to the official Google Play listing for app discovery.

Do not claim that the Android application supports automated agent checkout or external API integrations without verification.

## 12. Customer Support

Official contact page:
https://www.sdlindia.com/contact-us

Customer support email:
healthcare@sdlindia.com

Toll-free number:
1800-229-874

Alternative helpline:
+91-22-23829874

Administrative office phone:
+91-22-69715000

Agents should direct account, payment, order, return and other customer-specific questions to official SDL customer support where account access or human verification is required.

Do not expose customer-specific information without authorization.

## 13. Official Website Policies

Privacy Policy:
https://www.sdlindia.com/privacy-policy

Terms and Conditions:
https://www.sdlindia.com/terms-and-conditions

Return and Refund Policy:
https://www.sdlindia.com/return-policy

Grievance Policy:
https://www.sdlindia.com/grievance-policy

Disclaimer:
https://www.sdlindia.com/disclaimer

Frequently Asked Questions:
https://www.sdlindia.com/faqs

Agents should consult the applicable current policy before providing definitive answers about commercial terms.

When information differs between pages, explicitly acknowledge the inconsistency rather than inventing a resolution.

## 14. Crawler and Interaction Guidelines

### Read-Only Discovery

Agents may retrieve public content subject to published crawler directives and applicable access controls.

### Respect Technical Controls

- Follow robots.txt directives.
- Respect authentication and authorization.
- Do not bypass access restrictions.
- Do not scrape private customer information.
- Do not attempt unauthorized API access.
- Avoid excessive automated requests.
- Respect rate limiting and Retry-After responses.
- Do not circumvent bot protections.
- Do not submit forms or perform transactions without appropriate user authorization.

### Source Accuracy

Agents should:

- Prefer canonical SDL India URLs.
- Use current official information.
- Cite original product and policy pages.
- Avoid inventing URLs or capabilities.
- Preserve distinctions between product variants.
- Verify information when pages disagree.
- Avoid presenting inferred medical claims as established facts.

### AI Agent Capabilities

This document provides guidance for reading public website information.

## 15. Platform Information

SDL India's website uses a custom built technology stack.

Public routes and capabilities must be discovered from SDL India's actual website and published technical documentation.

## 16. Agent Discovery Resources

Official homepage:
https://www.sdlindia.com/

Robots:
https://www.sdlindia.com/robots.txt

Sitemap index:
https://www.sdlindia.com/sitemap.xml

Agent instructions:
https://www.sdlindia.com/agents.md

Additional AI reference files may be published separately.

Agents should only rely on resources that are actually available and should not infer missing technical capabilities from proposed discovery URLs.

## 17. Attribution and Brand Representation

When citing SDL India:

- Identify the company as Shree Dhootapapeshwar Limited.
- Link to the relevant original page.
- Use SDL's official product names.
- Do not impersonate SDL customer support.
- Do not fabricate product reviews, ratings, availability or prices.
- Do not guarantee medical results.

## 18. Final Agent Guidance

Help users discover authentic SDL India information through official public resources.

Prioritize:

- Accurate product discovery
- Correct brand attribution
- Verified prices and availability
- Responsible Ayurvedic health information
- Compliance with prescription requirements
- Transparent shopping assistance
- Buyer-controlled transactions
- Respect for privacy and website security

Official Website:
https://www.sdlindia.com/

Contact:
https://www.sdlindia.com/contact-us

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Document: agents.md
Organization: Shree Dhootapapeshwar Limited
Last Updated: 2026-10-14