Our Commitment to Customer Care
Shree Dhootapapeshwar Limited (hereinafter referred to as "SDL", "We", "Us", or "Our") is committed to providing the highest standards of customer service and ensuring prompt, fair, and effective resolution of customer grievances.
We value customer feedback and strive to address all concerns in a transparent and timely manner. SDL has established a structured grievance redressal mechanism for receiving, registering, and resolving customer complaints, queries, feedback, and suggestions through dedicated communication channels. We encourage our customers to reach out to us whenever they experience any issue relating to our products or services.
Contact Channels
For any query, complaint, feedback, suggestion, or request, you may contact us through the following channels:
- E-mail: healthcare@sdlindia.com
- Customer Helpline: 1800-229-874
- Alternative Helpline: +91-22-23829874
Reporting Timeline
For complaints relating to orders after delivery, customers are requested to report the issue within 48 hours from the date of delivery to enable prompt investigation and resolution.
Customer Care Working Hours
For all issues, our Customer Care team is available:
- Days: Monday to Friday
- Time: 10:00 A.M. to 5:00 P.M. (IST)
- Lunch Break: 1:00 P.M. to 2:00 P.M. (IST)
Note: Customer support services remain closed on National Holidays and on any other day declared as a holiday by SDL.
SDL remains committed to resolving customer grievances in a fair, courteous, and efficient manner, with the objective of ensuring complete customer satisfaction.